Grounded answers
Responds only from your knowledge base, policies and live data — no made-up facts.
AI Chat Support
Every customer,
Every customer,
answered in seconds.
A support agent grounded in your docs, policies and order data that resolves questions on your website, WhatsApp, Messenger and Instagram — and hands complex cases to your team with full context.
< 30sFirst response
40+Languages
24/7Coverage
chat-support-agent — sessiondemo
CapabilitiesWhat the Support Agent
What the Support Agent
handles for you.
Takes real actions
Order lookup, refunds, bookings and account changes via your APIs.
Omnichannel
Website widget, WhatsApp, Messenger, Instagram, email and SMS.
Human hand-off
Seamless escalation with conversation summary and suggested reply.
Multilingual
Detects and replies in the customer’s language, including Arabic and Urdu.
QA & analytics
Every chat scored; trending issues and content gaps reported weekly.
WorkflowFrom kickoff
From kickoff
to autopilot.
step 01
Ingest
Docs, FAQs, policies and APIs connected.
step 02
Deploy
Widget and messaging channels live.
step 03
Resolve
Agent handles the routine, escalates the rest.
step 04
Improve
Weekly gap analysis updates the knowledge.
IntegrationsPlugs into the tools
Plugs into the tools
you already use.
Don’t see yours? If it has an API, export or inbox, our agents can work with it.
Yoto ChatWhatsApp BusinessMessengerInstagramZendeskIntercomShopifyHubSpotSlack
Pairs well with
All agents →Related agents
Let’s build
Put the Support Agent to work.
Tell us about your workflow — we’ll come back with a blueprint, timeline and fixed quote.