Player support agent
Handles account, game-ID, promo and redemption questions on chat and Messenger.
Agents built for sweepstakes and social-gaming operators — instant player support, automated promo and redemption workflows, fraud and multi-account detection, and retention campaigns that bring players back.
Handles account, game-ID, promo and redemption questions on chat and Messenger.
Bonus drops, referral rewards and campaigns scheduled and tracked automatically.
Device, payment and behaviour signals flag suspicious accounts for review.
Verification checklists and queues so redemptions move fast and stay compliant.
Segments lapsing players and triggers personalised SMS, email and push.
Live floor stats, agent performance and promo ROI on one screen.
Platforms, chat channels, CRM and payments.
Support, promos and verification flows.
Fraud signals reviewed by your team.
Retention campaigns and reporting.
Don’t see yours? If it has an API, export or inbox, our agents can work with it.
We build for operators running compliant sweepstakes promotions. Jurisdiction rules, age verification and promotion terms remain the operator’s responsibility.
Tell us about your workflow — we’ll come back with a blueprint, timeline and fixed quote.